Many changes have occurred in the aviation industry in recent years. As demand for services continues to grow, investors and asset owners are concerned about rising operating costs and aspects related to profitability. In order to better understand aviation fixed base operation management, it is important to understand the role of FBOs [also known as fixed base operators]. In this article, we look at some basic aspects.
Understand the work of FBO
In simple terms, a fixed base operator [FBO] is an organization that has the necessary authority to provide core line services such as aircraft loading and unloading, hangars, and airport refueling. These companies are important because they keep general aviation operators alive. At small municipal airports and small commercial airports, the FBO manages almost everything related to the management of aviation fixed base operations.
Although airports can have any number of tenants, FBOs are often considered fixed tenants because they provide basic services, such as fuel and operation of general aviation passenger terminals. FBOs are usually the hub of events and exchanges at general aviation airports, while at commercial airports they are the hub of most non-commercial activities. FBO usually also provides auxiliary services related to terminal operations, including:
• Passenger lounge
• Flight planning and weather monitoring facilities
• Pilot lounge and rest / sleeping area
• Meeting room facilities
• Arrange meals for planes and other sundries such as coffee, drinks, reading materials, etc.
• Aircraft cleaning
• Deicing [if applicable]
• Arrange ground transportation
• other service
If they provide services beyond the handling of the aircraft, refueling and hangar core services are often classified as "full service".
With dynamic changes, outsourcing is a norm in almost any industry, as is aviation. Today, asset owners and financial institutions are driven by demand for efficiency and profitability. When an efficient team can provide a turnkey solution for outsourced management, they do not want to be bothered by the burden of managing non-core departments. Not only can outsourcing improve efficiency by using industry best practices, it can also greatly increase customer satisfaction.
Ask for help
There are several important factors to keep in mind if you are considering professional management of the aviation product portfolio. First and foremost, you need to make sure you have hired a team with the necessary direct experience to meet your needs. They should have prior experience in handling customers similar to yours, and they should have experience at airports of all sizes and types. Second, make sure that the company provides you with a detailed management plan tailored to meet your needs. Third, make sure the company can provide you with references that justify your previous work. This is the best way to ensure that you will reap the benefits of the experience you seek.
If you want to maximize the value of aviation assets, consider hiring a professional management company for your FBO management and aviation management needs.